Privacy

Privacy Statement and Cookie Policy

Winklerhotels Srl, having registered office in Mantana 42, IT-39030 San Lorenzo di Sebato (BZ) (hereafter Winklerhotels | Premium Spa Resort Dolomites) is committed to protecting the online privacy of users. Pursuant to art. 13 of EU Regulation 2016/679 (hereafter: "Regulation"), this statement was written to inform you on our privacy policy and how your personal data is handled when you visit our website (hereafter “Website”), as well as to enable you to give your specific and informed consent to the processing of your Personal Data, where applicable. Please be informed that parental consent is required for children under 16 years of age. The information and data provided by you, or otherwise acquired through use of our online services (hereafter "Services") on your part, will be processed in compliance with the Regulation and the Data Controller’s obligation to confidentiality.

Pursuant to the Regulation, Winklerhotels | Premium Spa Resort Dolomites shall process Personal Data based on the principles of lawfulness, fairness, transparency, limitation of purpose and retention, data minimisation, accuracy, integrity and confidentiality.

TABLE OF CONTENTS

  1. Data Controller
  2. Personal Data subject to processing
    1. Browsing data
    2. Special categories of Personal Data
    3. Data volunteered by Data Subjects
    4. Cookies
  3. Purposes of data processing
  4. Lawful basis and mandatory or optional nature of data processing
  5. Disclosure of Personal Data
  6. Transfer of Personal Data
  7. Retention of Personal Data
  8. Your rights
  9. Changes
  1. Data Controller

In relation to the data processing carried out through our website, the Data Controller as defined above is Winklerhotels Srl. For any information regarding the processing of Personal Data by the Data Controller, including the list of Data Processors, please write to the following address: info@winklerhotels.com

  1. Personal Data subject to processing

Please be informed that as a result of website browsing, the Data Controller will collect and process Personal Data that may consist of information like name and surname, identification number, online identifier, mail address, e-mail address, landline and/or mobile telephone number or information on one or more physical, physiological, psychological, financial, cultural or social features relating to an identified or identifiable person (hereafter “Personal Data”).

The following Personal Data is processed through our Website:

  1. Browsing data

During normal operation, the computer systems and software used to operate our Website acquire some Personal Data the transmission of which is implicit in the Internet communication protocols. The collection of this information is intended to be associated with identified parties; however, the data collected might by its nature allow users to be identified through processing and association with data held by third parties. This category of data includes IP addresses or domain names of computers used by users who connect to the Website, URI (Uniform Resource Identifier) of requested resources, the time of request and method used to submit it to the server, the size of the file obtained in reply, the numerical code indicating the server response status (successful, error, etc.) and other parameters relating to the user's operating system and IT environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the Website and to ensure its correct functioning by identifying any anomalies and/or abuses, and are therefore deleted immediately after processing. The data could be used to ascertain responsibility in the event of possible computer crimes against the Website or third parties; except for this possibility, the data collected from the Website is removed within a short period of time.

  1. Special categories of Personal Data

If you send us your application via e-mail or through our website, you might provide us with Personal Data that falls within special categories as set forth in art. 9 of the Regulation, namely: “[…] personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and [...] genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation”. Please do not disclose this type of data unless it is strictly necessary. Please be informed that if you do choose to provide this type of data without giving your specific consent to the processing (e.g. by sending a CV), the processing on our part will relate to data made manifestly public by the Data Subject, as provided for by art. 9(1)(e) of the Regulation. Therefore, the Data Controller will be released from any liability or dispute whatsoever in connection with the processing of such data. As previously mentioned, explicit consent to the processing of special categories of Personal Data is fundamental if you do choose to disclose such information.

Please be also informed that the Data Controller may view any social media profiles made openly available on professional networking sites or platforms (e.g. LinkedIn).

  1. Data volunteered by Data Subjects

We may process Personal Data of third parties that you send to the Data Controller when using certain services on our Website (e.g. the request/contact/booking forms). In these cases, you act as independent Data Controller, thereby assuming all the obligations and liabilities set by law. In this sense, you release the Data Controller from any and all responsibilities and obligations with respect to any dispute, claim, compensation for damages etc. that may be received from third parties whose Personal Data has been processed through the Website functions in violation of applicable data protection laws. In any case, if you provide or process Personal Data of third parties while using our Website, you warrant – assuming full liability – that processing has a lawful basis in compliance with art. 6 of the Regulation.

  1. Cookies

General information about cookies

Cookies are small text files which can be stored by a website, and with the help of the browser, on the hard drive of a client computer, to save smaller amounts of website information for a specific period of time. Generally, there are different types of cookies; some are essential for the functioning of the website, such as navigation or shopping cart cookies. Furthermore, there are so-called Analytics cookies, which collect information, for instance about the number of website visitors and the way they found the website. Function cookies allow the website to remember your selection (e.g. selected filter settings or automatic language setting of a website).

In addition, so-called profiling cookies record the user's preferences and actions. A user profile is created on the basis of this information. This serves to combine advertising messages with the interests of the user and thus enables more target-group-specific advertising. In many cases, cookies from third parties are used by the website operator to broadcast personalised advertising.

Compulsory consent for cookies

Website visitors must actively consent to the use of cookies, which are not essential for the functionality of the website, and also have the right to revoke their consent at any time.

This website uses a technology called CMP (Consent Management Platform) to administer this right. When you visit the website, a banner appears informing you about the use of cookies, giving you various options for accepting them (all cookies, individual categories of cookies, or each individual cookie separately), and providing detailed information about the various cookies. The CMP remembers the settings made by visitor and applies them the next time the user visits the website. Here the website visitor can exercise the right of withdrawal or adjust the settings.

Google Custom Match

Google Customer Match allows advertisers to import their customers’ e-mail addresses onto their AdWords account, and to encrypt them by means of an algorithm. Customer Match then compares the anonymised e-mail address lists in AdWords with the Google database of registered users. This way, targeted ads can be displayed in Google Search, YouTube and Gmail, allowing for the autonomous optimization of campaigns. Based on the uploaded user lists, Google may also monitor clients sharing similar interests.

The Customer Match function allows Google to create a central information source for retargeting purposes (which means that users are sourced on a website and targeted with tailored ads on other websites). As concerns the data supplied by the advertiser, the Customer Match guidelines apply: https://support.google.com/adwordspolicy/answer/6299717?hl=en.

For further information, please refer to the Google privacy policy: https://www.google.com/intl/de/policies/privacy/. Settings concerning personal data and privacy can be changed in Google in the “My account” section: https://myaccount.google.com/intro?hl=dit

Facebook Custom Audiences

Facebook Custom Audiences is a remarketing campaign, which by means of an algorithm, allows the advertiser to encrypt the e-mail addresses of its customers, independently sourced and collected, and to upload this non-personal checksum (hash) onto the Facebook server.

Facebook can thus compare such data with its list of encrypted user IDs, save the matches as "Customer Audiences" (custom target groups) into the advertiser's account, and target the audiences with tailored ads. Once the comparison process is completed, all hashes are deleted.

For further information about the scope of data collection, processing and use through Facebook Custom Audiences, please refer to Facebook’s privacy policy as well as to the following links: https://www.facebook.com/ads/website_custom_audiences/ and https://www.facebook.com/privacy/explanation. The terms of use of Custom Audiences are available at: https://www.facebook.com/ads/manage/customaudiences/tos.php. To withdraw your consent to data collection and use of information for the purpose of targeted online advertisement, please refer to this link: https://www.facebook.com/ads/website_custom_audiences/

How to block cookies in your browser settings

Firefox:

  1. Go to Menu and then to Options.
  2. Select the Privacy panel.
  3. Set Firefox will to: Use custom settings for history.
  4. Remove the check mark from Accept cookies from sites.
  5. Click OK to close the Options window.

Click here for more details and information: https://support.mozilla.org/en-US/kb/block-websites-storing-site-preferences

Google Chrome

  1. Click the Chrome menu on the browser toolbar and go to Settings.
  2. Select „Show advanced settings“.
  3. In the "Privacy" section, click the Content settings button.
  4. In the "Cookies" section, select "Block sites from setting any data".
  5. Click OK to conclude the action.

Click here for more details and information: https://support.google.com/chrome/answer/95647?hl=en-GB

Internet Explorer

  1. Click Extras on the menu and select internet settings.
  2. Select the Privacy panel.
  3. To set what types of cookies are blocked or allowed, move the slider. Generally, if the slider is all the way up, all cookies are blocked; if the slider is down, all cookies are allowed.
  4. Click OK to conclude the action.

Click here for more details and information: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

Safari

  1. Choose Safari Preferences, and then click Privacy.
  2. In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (question mark).

Click here for more details and information: https://support.apple.com/kb/PH5042?locale=en_US


  1. processing

If necessary and with your specific consent, we will process your Personal Data for the following purposes:

  1. Provide the services you require;
  2. Respond to requests for assistance, information or bookings;
  3. View CVs and contact applicants;
  4. Comply with legal and tax obligations;
  5. Marketing purposes: the data provided may be used, subject to explicit and specific consent, for the sending of promotional and marketing communications, including newsletters and market surveys, using automated tools (SMS, MMS, e-mails, push notifications) and non-automated tools (paper mail, telephone calls by operators). The lawful basis for the processing of your data for these purposes is art. 6, paragraph 1, letter a) of the Regulation. The processing of data for direct marketing is optional and based exclusively on your free choice, and denying your consent for this purpose will not affect the use of services on your part.
  1. Lawful basis and mandatory or optional nature of data processing

The lawful basis for the processing of Personal Data for the purposes referred to in section 3 (a-b-c) is art. 6(1)(b) of the Regulation (performance of a contract) as the data is necessary to provide the services required and/or to respond to requests from the interested party. Giving your Personal Data for these purposes is optional, but indispensable to activate the services provided by the Website, to answer requests or evaluate CVs. With specific reference to the purpose 3.c and the viewing of profiles on professional networking platforms made freely available on the Internet, as mentioned in section 2.b, the lawful basis is art. 6(1)(f) of the Regulation, i.e. the legitimate interest of the holder in verifying the candidate’s suitability for the open position and any potential risks.

For the purposes illustrated in section 3.d, the lawful basis is art. 6(1)(c) of the Regulation (compliance with legal obligations). Once provided, Personal Data must be processed for the Data Controller to comply with legal obligations.

Art. 6(1)(a) of the Regulation (your consent) is the lawful basis for the processing of data for the purposes referred to in section 3.e. In this respect, activities that involve the direct sending of advertising material, direct sales or market surveys and commercial communications in relation to products or services similar to those you purchased, the Data Controller may use your e-mail and mail addresses without your consent, in accordance with and within the limits allowed by art. 130, paragraph 4 of the Italian Data Protection Code and the by the Decision of the Italian Data Protection Authority of 19 June 2008. The lawful basis for the processing of your data for this purpose is Art. 6(1)(f) of the Regulation (legitimate interest).

  1. Disclosure of Personal Data

For the purposes listed in section 3, your Personal Data may be shared with:

  1. Parties who typically act as Data Processors, namely: i) persons and/or organisations providing us assistance and counselling services on marketing and communication; ii) persons and/or organisations who assist us in providing certain services (e.g. hosting providers) iii) persons and/or organisations who perform technical maintenance activities (including maintenance of network equipment and electronic communication networks); (collectively, “Recipients”);
  2. Persons, entities or authorities to whom Personal Data must be disclosed by virtue of legal provisions or orders given by a competent authority;
  3. Parties authorised by the Data Controller to perform activities that are strictly related to the provision of services or for the purposes listed in section 3, who have committed themselves to confidentiality or have legal obligation to confidentiality (e.g. employees).
  1. Transfer of Personal Data

Some of your Personal Data is shared with Recipients who may be located outside the European Economic Area. The Data Controller ensures that these Recipients process your Personal Data in compliance with the Regulation. Transfer of Personal Data may be based on an adequacy decision, on Standard Contractual Clauses approved by the European Commission or on another appropriate legal basis. For further information please contact the Data Controller by sending an e-mail to: info@winklerhotels.com

  1. Retention of Personal Data

Personal Data processed for the purposes referred to in section 3(a-b) will be kept only for as long as strictly necessary to achieve those purposes. In any case, since data is used in order to provide services, the Data Controller will process the Personal Data up to the time allowed by Italian law (art. 2946 of the Italian Civil Code and subsequent amendments). With regard to any CVs submitted through the Website or by e-mail (see section 3.c), the Personal Data will be kept for as long as necessary for the purpose. The Data Controller may contact the candidate again shortly before the indicated deadline to ask for an extension of the retention period.

Personal Data processed for the purposes referred to in section 3(d) will be stored for as long as provided for by applicable laws and regulations.

Personal Data processed for the purposes referred to in section 3(e) will be kept until we have consent; if you do not withdraw your consent, your data will be stored for a time deemed appropriate.

For more information on our data retention policy and criteria, please contact: info@winklerhotels.com

  1. Your rights

Pursuant to Art. 15 and following of the Regulation, you have the right to obtain access to your Personal Data at any time. You have the right to request from the Data Controller rectification or erasure of your data, as well as to object to and restrict processing of your data in the cases provided for by Art. 18 of the Regulation. You have the right to obtain the Personal Data concerning you in a structured, commonly used and machine-readable format in compliance with Art. 20 of the Regulation.

Requests must be submitted in written form and sent to:info@winklerhotels.com

In any case, you also have the right to lodge a complaint with the competent Supervisory Authority (Italian Data Protection Authority) if you consider that the processing of your Personal Data infringes the applicable law, pursuant to Art. 77 of the Regulation.

  1. Changes

This Privacy Policy takes effect on 26.03.2024. The Data Controller reserves the right to amend or update the content of this policy, in part or in full, especially in the case of changes in the applicable law. Since the content of our Website and Privacy Policy may be subject to change, we recommend you visit this section regularly for updates on how we collect and use Personal Data.

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Well-being & spa
Well-being & spa
Experience
Family
Cuisine
Well-being & spa
Hotel in Montal
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Spa area
Outdoor event sauna, “Steingartl” sauna area, 3 relaxation rooms, nude brine whirlpool
Loft Spa with panoramic saunas and hay beds
Panoramic event sauna, modern saunas, and relaxation rooms
Sonnenspa with various saunas and relaxation rooms, private spa
Garden
Adults-only sauna garden with cold pond and panoramic event sauna
Natural bathing pond, private garden with pool per chalet
Sauna garden, yoga platform, sky pool, suites with private garden, and Jacuzzi/pool
Large garden with natural bathing pond and outdoor infinity pool
Pools
Adventure pool
outdoor pool (18x7m)
Jacuzzi in the garden
sauna pond
adults-only brine whirlpool
Private pool (8x4m) per chalet
natural bathing pond
whirlpool in the Loft Spa
7 pools including indoor panoramic pool (17x7m)
outdoor infinity pool (25x8m)
brine whirlpool (8x8m)
adults-only sky pool
cold pool
Adam & Eve indoor nude pool
Outdoor infinity pool (20x10m)
adventure pool
outdoor whirlpool
natural bathing pond
Sauna
Outdoor sauna
Finnish sauna
Panoramic sauna
Panoramic sauna
Herbal sauna
Steam bath
Infrared sauna
Family sauna
Sauna infusions and peels
4x per day
3 infusions
1 peel
private upon request
5x per day
4 infusions
1 peel
2x per day
1 infusion
1 peel
Saline graduation room with brine inhalation
Ice grotto
Kneipp course
Sauna week
Specials
Adults-only-spa
Day spa
Private spa
Use of the spa areas of all our hotels
Treatments & therapeutic massages
Spa treatments
Physiotherapy
Bowtech®
Dorn-Breuss massage
Hairstyling
Fitness & balance
Fitness room
Exercise room
Yoga, qigong, and Pilates sessions
can be booked privately
Workouts
Pezziball with our physiotherapist Gerd
can be booked privately
Personal training
can be booked privately
Yoga retreats
Fitness week
Experience
Hotel in Montal
S
LANERHOF
Chalet in Montal
PURMONTES
Hotel in Stefansdorf
WINKLER
Hotel in Pfalzen
S
SONNENHOF
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
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Horse-riding
Riding hall
Riding stable can be reached by car
Riding stable can be reached by car
Private riding lessons
for a fee
for a fee
at our riding stable in Montal
for a fee
at our riding stable in Montal
for a fee
Guided horse-rides
for a fee
for a fee
at our riding stable in Montal
for a fee
at our riding stable in Montal
for a fee
Pony riding
at our riding stable in Montal
at our riding stable in Montal
Golf
Free green fee at Golf Club Pustertal
Discounts on group and private lessons
Free taster course
Mountain biking
Guided bike tours
10x per week
various difficulty levels
10x per week
various difficulty levels
10x per week
various difficulty levels
10x per week
various difficulty levels
Technique course
1x per week
1x per week
1x per week
1x per week
Winkler’s bike shuttle
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
E-bike rental

Premium e-bikes for adults and children as well as certified bike trailers for children and dogs

for a fee
for a fee
for a fee
for a fee
Bike room

With shoe dryer and wash station

Private bike guide
for a fee
for a fee
for a fee
for a fee
Individual tour consultation
Hiking
Guided hikes
2x per day (Mon. to Sat.)
various difficulty levels
2x per day (Mon. to Sat.)
various difficulty levels
2x per day (Mon. to Sat.)
various difficulty levels
2x per day (Mon. to Sat.)
various difficulty levels
Winkler’s hiking shuttle
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
Hiking equipment rental
Individual tour consultation
Skiing
Ski pass sales at the hotel
Complimentary shuttle service to Mt Plan de Corones/Kronplatz
every day, runs every 15 minutes
every day, runs every 15 minutes
every day, runs every 15 minutes
every day, runs every 15 minutes
Guided ski safari
2x per week
2x per week
2x per week
2x per week
Winkler’s ski & gourmet day
1x per month
1x per month
1x per month
1x per month
Night skiing in Reischach
for a fee
for a fee
for a fee
for a fee
Private ski lessons and courses
for a fee
for a fee
for a fee
for a fee
Private ski guide
for a fee
for a fee
for a fee
for a fee
Ski storage with boot dryer
Discounts

Ski rental, courses, and private lessons

Cross-country skiing
Discounts

Nordic cross-country ski school and rental in Reischach

Gaudi biathlon in Antholz
for a fee
for a fee
for a fee
for a fee
Winter hiking
Guided winter hikes and snowshoe walks
5x per week
5x per week
5x per week
5x per week
Winkler’s winter hiking shuttle
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
on guided tours, otherwise for a fee
Torchlight hike
1x per week
1x per week
1x per week
1x per week
Equipment rental

Winter hiking equipment and snowshoes

Individual tour consultation
Soulful driving
Sports car week
Rental of an Aston Martin Vantage
for a fee
for a fee
for a fee
for a fee
Family
Hotel in Montal
S
LANERHOF
Chalet in Montal
PURMONTES
Hotel in Stefansdorf
WINKLER
Hotel in Pfalzen
S
SONNENHOF
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Family suites

With separate children’s room

Fun and games for the whole family
Nintendo Wii
Playstation
“Fun 4 Four” games table
T-Wall
Air-hockey table
Foosball
Table tennis
Billiards
Indoor climbing and bouldering wall
Ball sports hall/fun sports hall
Children’s programme for 3- to 11-year-olds
Children’s entertainment

With exciting outings and edutainment activities

2 p.m. to 10 p.m.
every day all year round
10 a.m. to 1 p.m.
and 4 p.m. to 9 p.m.
every day all year round
during the main holiday periods
Children’s cinema
Children’s disco
Afternoon snack in the kids’ club
Supervised dinner at the kids’ dining table
Outdoor playground
Children’s playroom
Pony riding
at our riding stable in Montal
at our riding stable in Montal
Petting zoo
Children’s menus
Winki’s daily colouring and riddles
Children’s equipment rental
Teen programme for 10- to 16-year-olds
Action-packed activities and outings
Youth programme

During the Whitsun holidays (May), in July and August, and during the autumn holidays

Quad rental
for a fee
for a fee
for a fee
for a fee
Youth lounge
Cinema programme for teens
Services for small children from 0 to 2 years old
Babysitting
for a fee
for a fee
for a fee
for a fee
Baby equipment rental
Family spa
Children’s pool/adventure pool
Baby pool
Family sauna
Family steam bath
Spa treatments for children
Cuisine
Hotel in Montal
S
LANERHOF
Chalet in Montal
PURMONTES
Hotel in Stefansdorf
WINKLER
Hotel in Pfalzen
S
SONNENHOF
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
Your luxury holiday in Val Pusteria/Pustertal: privacy
¾ luxury board
Breakfast buffet

With regional and home-made dishes

Gourmet breakfast
Energising à la carte lunch menu
for a fee
for a fee
for a fee
for a fee
Afternoon snack
Multi-course dinner menu
Star-level high-end cuisine
Wine & drinks
Wine to accompany your meal
Lounge and bar area
Bar culture with special flair
Live music evenings
Highlights
Location
Large dining room
Spacious Living Lounge
Panoramic restaurant, wine cube, traditional “Stuben” parlours
Panoramic restaurant
Themed evenings
Dining on the terrace
Dietary requirements and intolerances
Vegetarian meals
Gluten-free meals
Lactose-free meals
Newsletter registration